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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Plan for the introduction of change
  2. Deal with emerging challenges and opportunities
  3. Handle ambiguity in the change process

Required Skills

This section describes the essential skills and knowledge and their level required for this unit

Skill requirements

Look for evidence that confirms skills in

communicating with a diverse range of individuals at different levels in the organisation

responding to diversity including gender and disability

problem solving in the context of managing ambiguity and change

giving and receiving feedback including managing up

influencing others

monitoring and observation

coaching and mentoring others in the change process

managing the effects of change in the workplace including occupational health and safety issues such as workplace stress

Knowledge requirements

Look for evidence that confirms knowledge and understanding of

legislation policy and procedures relating to public sector workplaces

a range of change management models and tools and the application of these in the workplace

organisational structure and culture

group dynamics

emotional intelligence

equal employment opportunity equity and diversity principles

Evidence Required

The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole It must be read in conjunction with the Unit descriptor Performance Criteria the Range Statement and the Assessment Guidelines for the Public Sector Training Package

Units to be assessed together

Prerequisite units that must be achieved prior to this unitNil

Corequisite units that must be assessed with this unitNil

Coassessed units that may be assessed with this unit to increase the efficiency and realism of the assessment process include but are not limited to

PSPETHCB Promote the values and ethos of public service

PSPETHC501B Promote the values and ethos of public service

PSPGOVB Undertake research and analysis

PSPGOV504B Undertake research and analysis

PSPGOVA Promote diversity

PSPGOV505A Promote diversity

PSPGOVA Support workplace coaching and mentoring

PSPGOV506A Support workplace coaching and mentoring

PSPGOVA Undertake negotiations

PSPGOV507A Undertake negotiations

PSPGOVA Manage conflict

PSPGOV508A Manage conflict

PSPGOVA Provide leadership

PSPGOV511A Provide leadership

PSPGOVA Use complex workplace communication strategies

PSPGOV512A Use complex workplace communication strategies

PSPGOVA Develop and use political nous

PSPGOV515A Develop and use political nous

PSPGOVA Develop and use emotional intelligence

PSPGOV516A Develop and use emotional intelligence

PSPLEGNB Promote compliance with legislation in the public sector

PSPLEGN501B Promote compliance with legislation in the public sector

PSPOHSA Monitor and maintain workplace safety

PSPOHS501A Monitor and maintain workplace safety

Overview of evidence requirements

In addition to integrated demonstration of the elements and their related performance criteria look for evidence that confirms

the knowledge requirements of this unit

the skill requirements of this unit

application of Employability Skills as they relate to this unit

facilitation of change in a range of or more contexts or occasions over time

Resources required to carry out assessment

These resources include

legislation policy procedures and protocols relating to the public sector environment

a range of change management models and tools

case studies and workplace scenarios to capture the range of situations likely to be encountered when facilitating change processes

Where and how to assess evidence

Valid assessment of this unit requires

a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when facilitating change including coping with difficulties irregularities and breakdowns in routine

facilitation of change in a range of or more contexts or occasions over time

Assessment methods should reflect workplace demands such as literacy and the needs of particular groups such as

people with disabilities

people from culturally and linguistically diverse backgrounds

Aboriginal and Torres Strait Islander people

women

young people

older people

people in rural and remote locations

Assessment methods suitable for valid and reliable assessment of this competency may include but are not limited to a combination of or more of

case studies

portfolios

projects

questioning

scenarios

authenticated evidence from the workplace andor training courses

For consistency of assessment

Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments


Range Statement

The Range Statement provides information about the context in which the unit of competency is carried out. The variables cater for differences between States and Territories and the Commonwealth, and between organisations and workplaces. They allow for different work requirements, work practices and knowledge. The Range Statement also provides a focus for assessment. It relates to the unit as a whole. Text in bold italics in the Performance Criteria is explained here.

Change may include:

imposed, self-initiated or through identifying opportunities

implementation of new work practices

legislative change

changes in the machinery of government

structural and functional change

technology transfer to the workplace

changing work practices and procedures

staffing changes

shared services environment

Stakeholders may include:

all those individuals and groups both inside and outside the organisation that have some direct interest in the organisation's behaviour, actions, products and services, including:

employees at all levels of the organisation

clients

other public sector organisations

private sector organisations

community groups

union and association representatives

boards of management

government

Ministers

Legislation, policy and procedures may include:

Commonwealth, State/Territory and Local Government legislation

government policy

public sector code of ethics

national standards

environmental and sustainability practices

the organisation's policies and practices

organisational code of conduct

Risk factors may include:

disturbances to workflow

resistance

ineffective communication

confusion/loss of confidence

cost blowout

supplier problems

product/service delivery problems

time delays

Support mechanisms may include:

explaining

clarifying

coaching

mentoring

problem solving

counselling

referral to available services

debriefing